Frequently Asked Questions
Everything you need to know about your Venroy experience.
What is your standard shipping policy?
We offer express shipping worldwide. Domestic orders within Australia typically arrive within 1-3 business days, while international deliveries take approximately 3-7 business days depending on the destination.
How do I process a return or exchange?
You can return full-priced items within 21 days of purchase for a refund or store credit. Items must be in their original condition, unworn, and with all tags attached. Sale items are eligible for store credit only.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. Additionally, we offer flexible payment options via Afterpay and PayPal for a seamless checkout experience.
How should I care for my linen garments?
To maintain the quality of our signature linen, we recommend a cold hand wash or a gentle machine wash in a laundry bag. Always air dry in the shade and use a warm iron if needed.
Can I track my order once it has been placed?
Yes, once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your delivery's progress.
How do I determine my size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our relaxed-fit styles or contacting our support team for personalized advice.